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Support Guide
Follow these easy steps for retail help!
IBM’s solutions for retail consist of many components and systems. When you need help, it can be difficult to find the right place to get support. This guide asks simple questions and you choose the best answer. Your responses help us select the best on-line help resources for you to check. If you can’t find the help you need, you will be routed to the right support team for a prompt reply. If you are familiar with our support offerings, you can continue using them and bypass Support Guide.
Select all that apply
Type of request
I have a general POS or Kiosk question
I have a technical POS or Kiosk question
There is a problem with my POS or Kiosk system
I need help developing an IBM POS or Kiosk based solution
I need a PTF, driver or other download
I need a technical reference, programming guide or other publication
The request relates to
It is related to the IBM terminal, peripheral or Kiosk hardware
It is related to 4690 OS or 4690 application
It is related to a IBM Windows/Linux/DOS application
It is related to a non-IBM Windows/Linux/DOS application
Self-support checklist
I’ve searched the Knowledgebase for an answer
I’ve reviewed related publications and programming guides
I’ve checked related product support pages
I’ve updated appropriate BIOS/Firmware modules
I’ve updated to the latest OPOS/JavaPOS package
This is an urgent support request
I’ve already submitted a on-line question on this
I’ve already submitted a PMR/PMH/Service Request on this
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